Eyelash extensions are an aesthetic procedure and as such the outcomes are dependent on a variety of factors, that we cannot control. We always strive to do our best work and achieve the look that you desire. The eyelash extensions are applied to your natural lashes so it is important to note that individual results do vary and will depend on the length, strength and volume of your natural lashes as well as the type of extension you choose to have applied. Sometimes, it is not possible for us to create certain desired looks due to an individual’s eye shape, and natural lashes. We will discuss this with you during your initial consultation.
As we are unable to control a client’s aftercare, natural lash shedding or oil production, we are unable to guarantee an individual’s retention rate. We will correct any work deemed to be due to error of our application method, however we do not offer refunds.
If you are not satisfied with the look of your extensions, lash fallout, or if for any reason you experience any issue after your treatment please contact us immediately. We are very happy to help you and would love the opportunity to remedy the problem. Any suggested remedy will depend on the nature of the situation, which may require photo’s and/or a complimentary follow-up consultation to determine.
Please contact us within a reasonable time-frame in these cases. We consider 2 (two) days sufficient time, within which any issues would occur.